Privacy Policy

Last Updated: December 2024

Introduction

At Voyages Boreal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

• Name, email address, phone number, and mailing address
• Payment information and billing details
• Travel preferences and special requirements
• Emergency contact information
• Passport and identification details for international travel

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies
• Location data (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your travel bookings and reservations
• To communicate with you about your trips and services
• To provide customer support and respond to inquiries
• To send you promotional materials and newsletters (with your consent)
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure the security of our platform

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, accommodation providers, and transportation companies
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Safety and Protection: To protect the rights, property, or safety of Voyages Boreal, our customers, or others

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection and privacy
• Secure data storage and backup procedures

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent for data processing where applicable

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and include appropriate safeguards to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain customer data for seven years after the completion of services, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of British Columbia. Any disputes arising from this policy will be resolved in the courts of British Columbia, Canada.